FAQ
Answers to what businesses ask us most.
The quick answers first, then more detail by topic below.
Will it sound robotic?
No. It's built on natural, conversational voice technology and trained on your business's scripts and tone, so callers get a smooth, human-sounding conversation, not a phone tree.
Does it work with the scheduling software I already use?
Yes. It books directly on the calendar or scheduling software you already run, whether that's Google Calendar, Jane App, NexHealth, Dentrix, or dozens of others. No new software to learn.
How long does setup take?
Most businesses are live within about four weeks of your discovery call. We map your call flow, build the AI around your scripts and calendar, then test it with you before it goes live.
What if a caller needs a real person?
The AI screens for anything urgent or sensitive and routes it straight to your staff with full context, so nothing that needs a person gets stuck talking to a machine.
FAQ
Getting Started
What do you need from me to get started?
Just a discovery call. We'll ask how calls, emails, and chats come in today, what your calendar or scheduling software looks like, and what you want it to sound like. Everything after that is on us.
Do I need any technical skill to use Noveria AI?
None. We handle the technical work, setup, scripting, and integration, so you get a working system without learning new software.
FAQ
How It Works
What if it doesn't know the answer to something?
It says so, and hands the conversation to your team instead of guessing. If someone asks about something specialized or outside what it's set up to handle, it collects the details and routes it to the right person with full context.
Does it keep improving after launch?
Yes. We watch performance after you're live and keep tuning the scripts, flows, and integrations as your business changes.
FAQ
Pricing & Contracts
How much does this cost?
Pricing is scoped to your call volume, locations, and the systems you run on, not a flat price list. Book a discovery call and we'll put together a plan specific to your business.
What's the contract term?
Month-to-month, or year-to-year, whichever fits how you want to commit.
Can I cancel?
Yes, per the terms of whichever plan you choose. We'll walk through the specifics on your discovery call.
FAQ
Security & Compliance
Is my data secure?
Yes. Every conversation runs through enterprise-grade security, and your data is never sold or shared.
Is Noveria AI HIPAA compliant?
Yes. Noveria AI is HIPAA compliant, so if your business handles sensitive health information, it's protected with the same care you're already required to hold it to.
What happens to my customers' data?
It's used only to run your system, book appointments, answer questions, and hand off what needs a person, never sold, never shared outside what it takes to run your account.
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